GCash reminds everyone to stay alert—not just on the road, but also online. With increased activity during the holidays, scammers often take advantage of users through text and chat messages that pretend to be from official GCash channels.
“As we commemorate this season of remembering our departed loved ones, digital safety remains a top priority. GCash continues to strengthen its systems and educate users to recognize and avoid scams, especially spoofing,” said Miguel Geronilla, GCash Chief Information Security Officer.
Be informed of scam tactics
Scammers are very cunning and will employ different ways to deceive people. One of the common scams to be alert to is spoofing—a type of online scam where fraudsters disguise their identity to make messages, emails, or calls appear as if they’re coming from trusted sources like GCash or other official institutions.
Watch out for spoofed messages
These messages may look official, but the goal is to trick users into clicking on malicious links or sharing sensitive information such as OTPs, MPINs, or account details. Never click suspicious links or share personal details like your OTP, MPIN, or account credentials.
Be alert against fake pages and impersonators
Some spoofing attempts come from fake GCash Facebook pages or Messenger accounts designed to look real. Check for the verified blue checkmark and report suspicious accounts. The only official page is GCash Official.
Never share your MPIN or OTP
Fraudsters may pose as GCash agents offering “account verification” or “cashback.” GCash will never ask for your MPIN, OTP, or personal details. Sharing these gives scammers access to your account. Always double-check before responding to any message.
Remember: GCash will never send links via SMS, email, or chat apps. Only transact through the official GCash app or verified GCash channels on Facebook and Messenger.
Spot suspicious links
If you receive a link claiming to fix an account issue or confirm a transaction, don’t click it. Phishing pages are designed to steal your login credentials. Instead, open your GCash app directly to verify any alerts or transactions.
Report and stay informed
If you think you’ve received a spoofed message or encountered a phishing attempt, immediately report it through the Help Center in the GCash app. The GCash security teams continuously monitor and act on reported scams to protect users.
Individuals who have fallen victim to scams are encouraged to report and file cases to initiate the investigation. For assistance, the public can contact the PNP ACG through their hotlines at (02) 8414-1560 or 0998-598-8116, or via email at acg@pnp.gov.ph and the CICC national hotline at 1326 or mobile number 0991 4814225, or via email at report@cicc.gov.ph.
GCash users may also report suspected fraudulent activities to the official GCash Help Center at help.gcash.com by messaging Gigi, "I want to report a scam." Customers can also contact the official GCash hotline at 2882 for inquiries and other concerns.
For more information and updates on cybersecurity, visit the PNP-ACG Facebook Page at https://www.facebook.com/anticybercrimegroup and GCash website at https://www.gcash.com.
By staying vigilant and informed, you can honor your loved ones this Undas without falling for scams.
Filipinos can download the GCash app for free on Google Play or the App Store. For safety reminders and updates, visit the official Facebook page at GCash Official.
For more information, please visit www.gcash.com.
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